Contact Jai Win

Reach us

Getting in touch with Jai Win is simple and fully digital. Our team is ready to help. We aim to respond to all email messages within 24 hours.

Contact us

Email: [email protected]
In-app chat available 24/7 · Live agents: Monday to Sunday, 9:00 AM to 9:00 PM IST

For the fastest response, open the in-app chat, select the relevant category, Payments, Account, or Promotions, and describe your issue briefly. Our system routes your query to the right agent instantly.

Office hours

Jai Win offers two tiers of support to cover you every day. Our automated in-app chat runs 24 hours a day, 7 days a week and handles instant answers to common questions about deposits, withdrawals, and account settings. Live human agents are on duty Monday to Sunday, 9:00 AM to 9:00 PM IST: broader coverage than most online platforms that limit live help to weekdays only. If you write to us after 9:00 PM IST, our chatbot captures your details and a live agent will follow up first thing the following morning.

Online-only support

Jai Win operates entirely online, there is no physical office, branch, or walk-in counter anywhere in India. All support is delivered through in-app chat and email at [email protected]. This means you can reach us from any city, Mumbai, Delhi, Bengaluru, or a smaller town, without travelling or waiting in a queue. Unlike traditional financial service providers that require branch visits and paperwork, Jai Win's digital-first approach resolves most queries within one business day. Log in, open the chat, and get help in minutes.