Jai Win - Privacy Policy

Information we collect

Information you provide directly

When you use Jai Win at jaiwin.net, you may provide personal information such as your name, email address, date of birth, phone number, and payment details when registering an account, completing a transaction, or contacting our support team.

Information collected automatically

When you access Jai Win, we automatically collect certain technical data, including your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on pages, and referring URLs. This data is collected through cookies, log files, and similar tracking technologies.

Financial and transaction information

To process deposits, withdrawals, and gameplay activity, we collect transaction records, payment instrument details (such as UPI IDs or masked card numbers), and account balance history. We do not store full card numbers on our servers.

Identity verification information

To comply with applicable Indian regulations, we may collect government-issued identity documents (such as Aadhaar or PAN card details), photographs, and other Know Your Customer (KYC) documentation necessary to verify your identity and age.

How we use your information

Providing and operating our services

Jai Win uses your personal information to create and manage your account, process transactions, deliver gameplay services, and provide customer support. Without this information, we are unable to offer you access to our platform.

Legal compliance and fraud prevention

We process your data to fulfil obligations under applicable Indian laws, including anti-money laundering (AML) requirements and responsible gaming regulations. We also use your information to detect, investigate, and prevent fraudulent activity, cheating, or unauthorised access to your account.

Communications

We may use your contact details to send you transactional messages (such as deposit confirmations and security alerts), service updates, and, where you have given consent, promotional communications about Jai Win offers and features. You may withdraw consent to marketing messages at any time.

Analytics and service improvement

Aggregated and anonymised usage data helps us understand how players interact with Jai Win, diagnose technical problems, and improve the performance and design of our platform. This processing does not identify you individually.

Legal basis for processing

We process your data on the following grounds: performance of a contract (operating your account), compliance with a legal obligation (KYC and AML requirements), legitimate interests (fraud prevention and service improvement), and consent (marketing communications).

Your rights

Access and portability

You have the right to request a copy of the personal information Jai Win holds about you and, where technically feasible, to receive it in a structured, commonly used, machine-readable format.

Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

Deletion

You may request that we delete your personal information where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that we may be required to retain certain data to comply with legal or regulatory obligations.

Restriction and objection

You have the right to request that we restrict our processing of your personal information in certain circumstances, and to object to processing carried out on the basis of our legitimate interests. Where we are unable to honour such a request, we will provide you with clear reasons.

Withdrawing consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

How to exercise your rights

To exercise any of the rights listed above, please contact us using the details in the Contact us section below. We will respond to verified requests within 30 days. We may ask you to confirm your identity before acting on a request.

Contact us

For privacy-related questions or to exercise your rights, please contact the Jai Win privacy team at [email protected]. We aim to respond to all enquiries within 30 days of receipt.